We are 100% committed to customer satisfaction!  

We very rarely have requests for returns.  Nevertheless, below are our general guidelines. Please contact us if you have any issue with any product we sell.  We will be more than happy to work with you! 

Product Returns:

We will gladly provide (excluding shipping related costs) a refund (-a 20% restocking fee applies to all returns within 60 days of purchase, or

                            -for items received between 60 & 90 days from purchase date, we will gladly offer you store credit)

Custom Colored Products:

If you choose to return custom colored products, a 40% restocking fee will apply. These items must be returned within 60 days of purchase and in new unused and resalable condition.

Special Ordered Items:

Items that are specially made or custom ordered (beyond our standard product lines) are generally not returnable, although we may be able to sell your items for you . Please contact us to discuss these options (examples of a specially ordered item are: specially manufactured, designed or nonstandard colored poles).

Undeliverable Package(s) Policy: Soller Composites is not responsible for return, re-shipping, or related costs for packages returned not due to our fault. If after 30 days of return the package has not been successfully delivered, the customer will be refunded according to our refund policy. We encourage our customers to ship via carriers who offer package tracking, include a phone number when ordering and watch the tracking progress in order to resolve any potential deliver issues before packages are returned.

Warranty:
We warranty our products from material defects for a period of 60 days from date of purchase. All warranty products must be post-market within these 60 days. Please note that we individually test each product to confirm that yours will withstand the stresses & pressures of normal operation(s). This warranty does not include normal wear, abuse, damaged, or neglected product(s). Upon receipt of all warranty returns, your product will be evaluated to determine if the product qualifies for repair or replacement under this warranty. All warranty returns will be repaired, partially or full replaced based on our assessment. Please contact us for an RMA # prior to any return.

Repairs/Upgrades:
We are always happy to repair or upgrade your product to your specifications. We offer this service at discounted prices to our customers regardless of the date of your purchase. Please contact us for more info.

Cost of shipping, shipping insurance, shipping materials, brokerage fees, customs fees, wire transfer fees & or return shipping cannot be refunded, sorry. All returned items must be received in unused, undamaged, and resalable condition. Deposits are not refundable unless otherwise specified in writing.

If you have an issue with any of these guidelines, please contact us.  We are always happy to work with our customers!